Terms and Conditions for Foreverland Festival a trading name of Foreverand Festivals Ltd.
The information on these pages is important. It explains the responsibilities and obligations undertaken by all parties when booking with Foreverland Festival. When you, being the signatory to the booking or the lead name and acting on behalf of other members of your party, make a booking with Foreverland Festival and it is accepted, a contract is legally made with obligations and rights on your side and ours, as set down below which, unless agreed in writing by each of us, cannot be changed nor be undermined by any verbal understanding.
Unauthorised use of this website and its content may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of the website is subject to the laws and jurisdiction of England and Wales. From time to time this website may also include links to other websites. These links are offered for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without the prior written consent of Foreverland Festival.
In these booking conditions ‘you’ and ‘your’ means all persons named on the booking (including, anyone who is added or substituted at a later date) or any of them as the context requires. References to ‘we’, ‘our’, and ‘us’ are references to Foreverland Festival. All references in these booking conditions to, “event”,“excursion”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such package arrangements that you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you.
To make a booking, you must complete our booking form. This must be signed by the first named person on the booking (“party leader”). The party leader must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking and by their parent or guardian for all party members who are under 18 when the booking is made. By agreeing to the booking, the party leader confirms that he/she is also authorised. The party leader is responsible for making all payments due to us at this point. The party leader must be at least 18 years of age when the booking is made. The completed signed booking form must then be sent to us together with the payments referred to under the clause headed “Payment” stated in detail below. Subject to the availability of your chosen arrangements, we will confirm your excursion by issuing a verification invoice in the form of an e-ticket. This invoice will be sent to the party leader. Where you book through our website, any electronic acknowledgement of your booking is not a confirmation of it. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies (for which we are responsible). Your full itinerary and any other relevant documentation will be sent to you before departure. Each individual is responsible for the validity of themselves entering into another country and Foreverland Festival will not be held responsible. We will communicate with you by e-mail in relation to your booking. You must accordingly check your emails on a regular basis. We may also contact you by telephone and/or post if we cannot, for whatever reason, contact you by e-mail. Certain documents may need to be sent by post. References in these booking conditions to “send” and “in writing” include communication by e-mail.
If you wish to, you may contact us by way of email for any of the reasons mentioned in these booking conditions (for example, to request an adjustment) providing you do so to firstname.lastname@example.org
Please note: We will only increase the price in the following circumstances: changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your booking, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission if applicable. If this means that you have to pay an increase of more than 10% of the price of your original booking, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges initiated. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. As Foreverland Festival are compliant with the risk of increased costs on your behalf, we are unable to reduce our prices or make any refunds if in fact costs reduce or exchange rates fluctuate favourably. a) All products are subject to availability. Contract A binding contract between us comes into existence when we despatch our booking confirmation to the party leader. We both agree that the jurisdiction of English Law (and no other) will pertain to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out beneath). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only and no other. London shall be the default position but the consumer shall have the option to change this, but only within the UK. Insurance: a) It is strongly recommended that you purchase a fully comprehensive travel insurance policy, which is appropriate and sufficient for your needs, and any activities you intend to take during your excursion, which we can assist you with. b) We cannot accept any liability or responsibility if you incur any loss, damage or expense as a result of your failure to take out insurance as referred to above. c) The insurance we offer is non-transferable and non-refundable.
IMPORTANT: After May 8th 100% is owed on travel and accommodation and the table of cancellation percentages becomes void. This is due to the proximity to the event and the necessity for us to pay for your travel and accommodation to the third party suppliers immediately.
Example 1: If you book on April 23rd, you have the right to cancel and receive a full refund on travel and accom up until May 7th as this is the final day before 100% is owed on all trips for all guests.
Example 2: If you booked on February 1st, you could cancel up until February 21st and owe 0% on travel and accom as it falls within the 3 weeks 0% bracket.
Free places or commission are guaranteed only after final payment has been received by Foreverland Festival Festival.
If you or any members of your party wish to cancel your holiday, a charge may be made, as we will have incurred expenses in connection with your holiday.
The percentage cancellation charge will depend upon the time at which the cancellation payment is made, as determined by the ‘Table of Travel and accommodation cancellation Percentages’, the ’Festival ticket only cancellation’ section and the ‘The Table of Top up Dates’.
All cancellations must also be made in writing. Verbal cancellation is not acceptable.
All deposits are non-refundable. All additional extras including boat parties, VIP, pub crawls, discount wristbands and T-shirts are owed in full from the time of booking, as this money is owed to third party suppliers.
If you fail to make your scheduled top-up payment as determined by the ‘Table of Top up Dates’, fail to inform us of your cancellation in writing and/or fail to pay your cancellation fee as determined by the ‘Table of Travel and accommodation cancellation percentages’, we reserve the right to charge an automatic late payment fee of £50 per person.
Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges under the terms of your insurance policy, which we strongly advise that you undertake. You must, however, pay the cancellation charges first and then seek a refund from the insurance company.
Cancelling Your Whole Group Booking:
Group bookings are placed by a “Lead Booker’ or “Group Leader” and are reliant on a specified minimum number of passengers booking in order for the trip to go ahead. The specified minimum number will be detailed in writing on the group deposit invoice. Should a group not reach the required number the group deposit will be lost.
If insufficient numbers result, Foreverland Festival reserve the right to cancel your holiday at our discretion. Sometimes it is necessary to allow bookings to remain open for extended periods so that the group has a better chance of reaching the minimum number of passengers required for the trip to go ahead. In this case it can often result in passengers being informed of a holiday cancellation at short notice. Foreverland Festival will not be held responsible for any inconvenience caused as a result of cancelled trip due to insufficient numbers. Should Foreverland Festival cancel your booking due to insufficient numbers all passengers will be refunded in full less a £10 administration fee and any online card charges incurred. Should a group not reach the required number Foreverland Festival reserve the right to merge groups (share transport with other groups) where possible in order to salvage the holiday for group members that have paid in full.
If one or more of the group fails to make the scheduled top-up payment as determined by the ‘Table of Top up Dates’, fail to inform us of their requested cancellation in writing and/or fail to pay your cancellation fee as determined by the ‘Table of Travel and accommodation cancellation percentages’ and ‘Festival only ticket cancellation’ section, we reserve the right to charge the groups total full outstanding balance to the original card used for deposit payments 24 hours after the top-up deadline and an automatic late payment fee of £50 per person as well as a the amount owed per person.
Under these circumstances the Lead Booker is fully liable for any outstanding costs they or their guests may have.
Travel and Accommodation Cancellations Percentages
Cancellation charges for travel and accommodation may increase depending on when you make the cancellation payment as determined by cancellation percentages table below.
Table of Travel and Accommodation Cancellations Percentages
Under 3 weeks after booking you owe 0% of the total for travel and accommodation
3 weeks after booking you owe 25% of the total for travel and accommodation
4 weeks after booking you owe 50% of the total for travel and accommodation
5 weeks after booking you owe 75% of the total for travel and accommodation
6 week after you book, you owe 100% of the total for travel and accommodation
IMPORTANT: After May 7th 100% is owed on travel and accommodation and the table of cancellation percentages becomes void. This is due to the proximity to the event and the necessity for us to pay for your travel and accommodation to the third party suppliers immediately.
Festival ticket only cancellation:
Where a deposit has been placed for a Festival only Ticket, only the deposit is owed, if the ticket is cancelled in writing before the top up deadline as determined by ‘The Table of Top up Dates’.
Verbal cancellation is not acceptable. All full tickets are non-refundable.
If you fail to make a payment or fail to inform us of your cancellation for your festival ticket before your top up deadline, as determined by ‘The Table of Top up Dates’ we reserve the right to charge an automatic late payment fee of £50 per person. We may also treat your failure to pay as a cancellation.
Depending on the reason for the cancellation, you may be able to reclaim the cancellation charges under the terms of your insurance policy, which we strongly advise that you undertake. You must, however, pay the cancellation charges first and then seek a refund from the insurance company.
Changing Your Booking
After our confirmation has been issued, changes should be notified in writing and if we can comply, a charge per person per change will be made (including name changes). Any alteration within 8 weeks of departure; change of accommodation/departure date/resort, may be considered as a cancellation and subject to cancellation charges. You may add extra members to your booking at any time, providing you have first checked availability with us and payments are made for additional people. We cannot guarantee that changes will be possible, you must notify us of any changes in writing or by telephone and we will endeavour to make the changes. All amendments may be subject to an administration fee. The following charges apply; Name change – There will be a £20 administration charge for any name changes made to a booking. In addition, we insist that it is done within the following conditions: The booking does not include services provided by suppliers who will consider the booking cancelled if changes are made. Your arrangements remain exactly the same as the original booking iii. The replacement person takes on the exact cost of your holiday as paid by you. Any cost by a third party to change the booking will have to be covered by the passenger or the replacement person. You must put your request to transfer your booking in writing That person signs a booking form or signals in writing their acceptance of the terms of our agreement. That person must comply with all noted terms and conditions, specifically regarding adequate insurance cover. This is because any premiums paid by the original booker cannot be refunded vii. You will remain responsible for the payment of any balances relating to your holiday should that person be in default of payment. Accommodation or date change – £15 per booking Downgrade or cancellation of options – £15 per booking Cancellations regarding tickets to on site events – £10 per booking Upgrade or option additions made by telephone call – £10 per booking Accommodation and travel seats etc are only available to the people named on your documentation. It is a breach of contract for anyone to sell or give such accommodation or seats to another person without our knowledge and agreement of Foreverland Festival. All booking amendments must be initiated by the designated group leader only.
If We Make A Change To or Cancel Your Booking
We start planning the excursions we offer many months in advance. Occasionally, we have to make changes to and correct errors in our brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. Please note, our excursions require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular excursion have not been received, we are entitled to cancel it. We will notify you of cancellation for this reason at least 4 weeks prior to departure. In this case, we will offer you the options shown below. Cancellation for lack of numbers is at our discretion and occasionally we may decide to operate a tour even though the minimum number has not been reached. Most changes are minor. Occasionally, we have to make a “significant change”. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your excursion. Significant changes are likely to include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time of 12 or more hours, a change of UK departure point to one which is more inconvenient for you and, in the case of tours, a significant change of itinerary missing out one or more major destination substantially or altogether. If a significant change to your holiday arrangements is made to the holiday you have booked and for which you have received a confirmation invoice, or if we cancel the holiday within 4 weeks of the original departure date, you may choose to:
If we have to cancel your booking: We may sometimes be forced to cancel a holiday as all holidays are subject to a minimum number of clients. This happens on very rare occasions when it becomes impossible to run a particular holiday. We must therefore reserve the right to cancel holiday arrangements at our discretion. Where your holiday is cancelled other than due to your default in payment or failure to obtain the minimum number of passengers, we will offer you the choice of either purchasing an alternative holiday of at least the same standard (if available), (and paying or receiving a refund in respect of any price difference) or receiving a full and immediate refund of all monies paid to us. In addition, we will pay you compensation as set out above subject to the following exceptions. Compensation will not be payable and liability beyond offering the above mentioned choices cannot be accepted where we are forced to make a change as above subject to the following exceptions. No compensation shall be payable if we cancel as a result of your failure to make up all payments due in full and on time or failure to obtain the minimum number of passengers. iii. In all cases, our liability is limited to offering the above choices and the compensation set out as noted (where applicable). We regret we cannot meet any expenses or costs you incur as a result of any cancellation. No compensation is payable where we cancel more than 4 weeks before departure. Very rarely, we may be forced to cancel or curtail your holiday after the date of departure where circumstances amounting to ‘force majeure’ (as described below) occur. In this very unusual situation we regret we cannot make any refunds, pay any compensation or be responsible for any costs or expenses you may incur as a result. Force Majeure Except where otherwise expressly specified in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage, loss or expense of any nature as a result of “force majeure”. In these booking conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, whether actual or threatened, war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Once the booking form has been signed, it is your responsibility to ensure you behave accordingly whilst on the excursion. Furthermore you must ensure that:
Dealing with Problems: If a complaint arises you should report it as quickly as possible to our representative or agent and the supplier so that efforts can be made to rectify it to your satisfaction. Our representative or emergency contact can deal with most problems on the spot. If we are unable to resolve matters, you must email us at email@example.com within 28 days of return, explaining the problem fully. If a complaint can’t be amicably settled, it may be referred for resolution to the arbitration scheme arranged by ABTA (see below).
Many of the services which make up your excursion are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable international conventions (see “Our Liability to You” above). Copies of the relevant parts of these terms and conditions and of the international conventions are available on request from ourselves or the supplier concerned.
You will be asked for proof of age identification at any or all of our participating venues. only a Passport and/or driver’s licence photo-card will be accepted for the purpose of proving that you are over the age of 18 years. If you have no such proof of age identification this may result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs. No student or NUS cards will be accepted as proof of age identification. Incorrect forms of identification will result in entry to any and/or all of our participating venues being refused. Refunds will not be possible under any circumstances if this occurs. At certain venues, you may be asked to produce your NUS or student Card to prove your student status. You must ensure that you bring your NUS or Student Card identification with you to each event and present the identification at each venue, upon request. If you fail to provide this, any of our participating venues have the right to refuse you entry to any venue and/or all venues. Refunds will not be possible under any circumstances if this occurs. Any wristband or t-shirt which you purchase for any Foreverland Festival event is/are only valid on the date specified and printed on the front and reverse of the t-shirt/t-shirts which you have purchased and any t-shirt/t-shirts is/are subject to sub clause 7 beneath. We will not be responsible for any wristbands or t-shirts that are lost or stolen. We are unable to accept any liability or replace any wristbands/t-shirts lost, stolen or damaged after they have been received by you. Participating venues and Foreverland Festival accept no responsibility for any personal property. This includes any property deposited in any cloakrooms, at any of our participating venues. In booking with us you consent to being filmed, photographed and/or recording as a participant in an Foreverland Festival club night. The use of any photographs, film or recorded material taken will be solely used for the purposes of our marketing operations, to include, flyers, posters, banners and any form of digital marketing practices operated by Foreverland Festival.
In accordance with “The Package Travel , Package Holidays and Package Tours Regulations 1992″ all passengers booking with Foreverland Festival are fully insured for the initial deposit and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Foreverland Festival.
For the purposes of the Data Protection Act 1998 (the Act), the data controller FOREVERLAND FESTIVALS LIMITED of 19-20 Bourne Court Southend Road, Woodford Green, Essex, England, IG8 8HD a company registered in England and Wales, company number 12414453. FOREVERLAND FESTIVALS LIMITED is registered under the Information Commissioner’s Office (ICO) registration number ZA165399.
To find out more about the Act, please visit http://ico.org.uk/ where you can also view our ICO registration entry.
When you are registering on any of the Foreverland Festivals Limited website event pages it is not until you click the submit button that your information is transferred to the Foreverland Festivals Limited database. Once you have completed and submitted all your details, you have then “completed” the registration confirming you are a valued member of our database.
The personal information collected at registration can include name, address, telephone number, email address, date of birth. We may use other reputable partners to provide its services in connection with your registration.
Once you register with one of our event websites you consent to Foreverland Festivals Limited and it’s carefully selected partners being able to send you communications via telephone, email, SMS, post, social media, online advertising as part of the sign up until such time as you exercise your right to opt-out of receiving such communications.
Personal information falls into three categories:
From time to time these offerings may change. You should check this page regularly to see our most up to date products and services that we may contact you about.
Your data will be provided to carefully selected, reputable organisations (our partners). We and our partners will only use your data for:
Marketing communications, market research and analysis, aggregation, profiling, identity verification, database verification and tracing activities, segmentation and suppression.
We may disclose your personal information to third parties:
You have the right to complain to the ICO by visiting their website at http://ico.org.uk/, or by telephoning 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure.
Right From You Our Site’s registration forms, order forms, surveys, competitions and prize draws require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).
We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.
Your personal information is shared between Foreverland Festival and its suppliers for the particular event for which you are purchasing. Your personal information is used by us to contact you by phone or by email when necessary in connection with transactions entered into by you on the Site. If you sign up as a member of our Site, you will be notified of upcoming events and offers put forward by Foreverland Festival. This notification will be electronic, either by SMS or email, or both. You are given the opportunity to unsubscribe to this service unsubscribing via the links provided at the footer of our electronic communication. From time to time, Foreverland Festival may contact you by email, with information or offers regarding upcoming events, products, services or customer surveys. If you do not wish to be contacted by Foreverland Festival about upcoming events, products, services or surveys please use the unsubscribe facility which is displayed at the footer of any of our electronic marketing material.
You may opt out of any of Foreverland Festival’s regular email contact at any time even if you have previously indicated your consent to such contact at some other time by replying with the word “unsubscribe” to any marketing materials that you may receive from us.
Depending on your selection when you are make a booking or creating an account, your personal information may also be provided to carefully selected third parties that may contact you by post or email with information or offers regarding their goods and services.
Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties. Disclosure of Your Personal Information and Financial Information in Compliance with Laws You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Foreverland Festival or to protect the rights, property or safety of Foreverland Festival, users of the Site or others.
Demographic information is statistical data about our purchasers’ age, gender, location etc. We use this demographic information to shape our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. “On an aggregate basis” means that your personal details would not be identifiable in the demographic information that we may use with advertisers.
This Site may contain links to other web sites. Foreverland Festival Promotions is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites’ privacy policies independently. Our Security Precautions Your online debit/credit card transaction payments are made through the trusted Google Checkout payment gateway or PayPal. All payment processes are carried out directly between your browser and the Google Checkout site or PayPal (unless recharged), using the latest state of the art security tools and techniques for your protection.
Those people employed by Foreverland Festival whether as stewards, hall reps, city reps, event reps and city managers have a duty to declare any income they receive as a result of their affiliation of any employment by Foreverland Festival. Foreverland Festival has no duty to declare this on their behalf. If employed as a Rep, it is your responsibility to get insurance in the event of accidents, illness and lost possessions in accordance with your contract of employment with Foreverland Festival. People employed by Foreverland Festival either as a Rep or as a Promoter will be paid in the week after the event has finished at the latest.